Terms, privacy, shipping, and the important details behind every Pip Pop order.
Please review these policies before ordering. By placing an order with Pip Pop, you agree to the terms below.
Terms & Conditions
Terms of Service
By placing an order with Pip Pop, you agree to the following terms:
- All products are handmade in small batches in Auckland, New Zealand.
- Due to the handmade nature of our products, slight variations in appearance and weight may occur.
- Orders are processed after payment has been received.
- Prices and product availability are subject to change without notice.
- Pip Pop reserves the right to cancel or refuse any order if necessary.
Market Pickup
Customers selecting Market Pickup will receive pickup details before the market date.
Orders not collected on the agreed date may be rescheduled subject to availability.
Privacy Policy
Your Privacy Matters
Pip Pop respects your privacy.
We collect personal information such as your name, email address, phone number and delivery address solely for the purpose of processing your order and providing customer service.
Your personal information will never be sold or shared with third parties except where required to complete your order (such as shipping providers).
By using our website, you consent to this Privacy Policy.
Shipping & Pickup
Shipping Information
NZ Wide Shipping Available.
Orders are packed fresh and carefully prepared for delivery.
- Auckland: Free shipping on 2 or more bags
- Outside Auckland: Free shipping on 4 or more bags
- Shipping times may vary depending on location and courier services.
Refund Policy
Returns & Refunds
Due to the nature of handmade food products, Pip Pop does not accept returns or exchanges for change of mind.
If your order arrives damaged, incorrect or incomplete, please contact us within 24 hours of receiving your parcel with photos, and we will do our best to resolve the issue.
Customer satisfaction is important to us, and we will assess each case individually.
Disclaimer
Product Disclaimer
Our toffee is handmade in small batches using carefully selected ingredients.
Products may vary slightly in colour, shape and texture.
Allergen Information
Our products contain dairy and nuts, and are produced in a kitchen that may handle other common allergens.
Please read the ingredient information carefully before consuming.
Pip Pop is not responsible for allergic reactions resulting from failure to review ingredient information.